21st June 2018 | 10:47

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Phone Systems Contact Centre

Phone Systems & Contact Centre

Office Telephone Systems For Business

Communication has and always will be the key to successful business. Traditional PABX systems have undergone a dramatic change over the last 10 years. Changing from TDM to IP based systems provides a host of benefits to business users. Evolved from cumbersome systems with many moving parts that require large amounts of room and power, they have been transformed into small units which allow for the registration of multiple IP handsets, are rack mountable, and that use around the same amount of power as the average PC.

If you have a single location, multiple locations, mobile workers or home workers, Nexsis are able to design, install and maintain office telephone systems that facilitate communication between your business and your customers, irrespective of the business or customers’ choice of communications solution.

With a whole host of communications channels available to individuals (including e-mail, telephony, SMS, video conferencing and web chat) a business requires a communications infrastructure that is able to manage multiple channels of communication to offer a level of service demanded by many customers.

Being able to see which colleague is available at any given moment, and then decide how best to reach them means less time spent searching for answers and more time available for the business at hand.

If you're considering updating your traditional PBX solution, adding additional functionality to your office telephone system or installing a communications solution to exploit the benefits of convergence of voice and data over IP, Nexsis will work with you in meeting your requirements.

We will help to define your business needs and provide a detailed design to make the most of your current systems or provide a new solution from our portfolio of IP Telephony and convergence solutions to provide an infrastructure that will increase productivity, performance, and quality of service whilst helping to reduce costs.

Office Telephone Systems For Business

Our approach to deploying an IP telephony solution ensures that we provide a solution and service that meets your unique needs:-

  • Initial Consultation and Review
  • Undertaking of an IP Telephony Readiness Survey
  • Production of a Deployment Methodology
  • Vulnerability / Risk Assessment
  • A Managed IP Telephony Service

Due to the reduction in the amount of hardware required in an IP PBX, the total cost of ownership can also be reduced, which in most cases allows us to provide customers with a brand new system for around the same cost of their current system maintenance.

Contact Centre

Contact Centre Solutions and Applications have transformed the way that businesses communicate with their clients. Multiple options are now available such as traditional telephone, fax and email, as well as SMS and live online chat.

Differing from call centres that purely manage telephone calls, contact centres provide an all encompassing solution to your clients, enhancing customer interaction.

Contact Centre

Whether your environment is small and informal, or a large organisation requiring a sophisticated solution, delivering an exceptional service enables you to retain the customers you already have, whilst increasing your chances of acquiring new customers moving forward.

To truly get the most out of a contact centre, you need to have a good understanding of what you are trying to achieve and which of the available technologies can best be used to enhance your customer experience.

At Nexsis, we will ensure that we fully understand your objectives, operational practices and your customers to provide the correct solution to meet your needs.

One popular service which is provided by a contact centre is the support or help desk.

Used to regularly answer technical questions, the flexibility of using email or live chat helps in “freeing up” our clients to carry out other tasks whilst waiting for an answer to a specific question.

Our experience in delivering contact centre solutions to many organisations is testimony to the level of expertise and quality of solutions we can provide.

We believe that Contact Centres are about improving operational efficiency, reducing operational costs and addressing customer demands. We can assist in the consultancy, design, installation and maintenance of your Contact Centre.

Through our consultancy approach we can help your business to:

  • Enhance interaction with customers
  • Improve customer service
  • Increase performance of existing solutions
  • Add additional service to your call centre
  • Update your Call Centre Technology
  • Provide an effective customer service solution
  • Comply with FSA and PCI regulations
  • Provide quality assurance through on the job training
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